Updated March 14, 2020. This page will continue to be updated as more information is available.

Please note: The health and safety of our patients and team members is our top priority. As such, we respectfully ask that our adult patients do not have visitors accompany them to the center during their visit. Respectfully, we request only one parent or guardian accompany pediatric patients during their visit.

If you have questions or concerns about COVID-19, our partner in Hartford, Connecticut is offering a patient hotline that is staffed from 7am to 7pm Monday through Friday. Please call 860-972-8100 to reach the hotline. 

If you have a fever, shortness of breath or a cough, AND and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing community spread of COVID-19, please call your healthcare professional or your local Department of Public Health for testing. 

Connecticut State DPH 860-509-7929

COVID-19 FAQ

I’m worried about being exposed to COVID-19 and want to limit my time in the center – can I wait in my car until it is time for my appointment?
Absolutely. If you register online and provide us with your cell phone number, we can text you when it is time to be seen. By checking in online, you can also begin the registration process and entering insurance information online to further limit your check-in time in the center.  

Can I get tested for COVID-19 at CT Urgent Care?
If you have a fever, shortness of breath or a cough, and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing community spread of COVID-19, or have been in contact with someone who has traveled to these areas, and think you should be tested for the virus, please contact your local Department of Public Health as we are not able to test for the virus at CT Urgent Care locations.

As always, if you have a fever, shortness of breath, cough or other cold and flu symptoms, and do not meet the current risk criteria for COVID-19 testing, please visit your nearest CT Urgent Care for an evaluation of your symptoms.

We will keep our website updated with any changes to COVID-19 testing in our centers.

How can I prevent contracting COVID-19?
Hand washing continues to be the best way to protect yourself from contracting the illness. Its also important to remember to stay home from work or school if you are showing signs of illness so that you don’t spread it to others. Remember to keep your distance from others who are showing signs of illness – 6 feet is the general rule. 

What are the symptoms of COVID-19?
Currently the symptoms include fever, cough and shortness of breath. The illness can range from very mild to quite severe symptoms.

Will wearing a face mask help to prevent me from getting COVID-19?
The typical flat surgical face mask will not prevent you from getting COVID-19. The mask does not prevent the particles from entering along the sides or even filtering through the mask. You’ll see healthcare workers wear masks – the flat type can help to prevent large particles from patients coughing or sneezing from hitting their mouth or nose. There are filtering face masks (such as N-95 masks) which are used in healthcare settings which can help properly trained healthcare providers who are in close contact with patients. But these should not be used by the general public since they are not trained to properly use them and are generally not tolerated well since they must be very tight-fitting and create a seal

What are the best resources for credible COVID-19 information?
CT Urgent Care is very closely monitoring the evolving changes, and we assure you that as more information is being released about the outbreak we will keep you informed. 

Below are trusted, credible resources for real-time COVID-19 information:

Resources for employers: